If you have other burning questions we weren’t able to address here, feel free to email.
What types of jewellery do you offer?
We offer a curated collection of gold, silver, and diamond jewellery, including rings, necklaces, bracelets, and earrings. Our pieces range from timeless classics to contemporary designs.
Are your diamonds and gemstones certified?
Yes, all diamonds and precious gemstones are certified by reputable authorities like GIA (Gemological Institute of America) or equivalent certifications, ensuring authenticity and quality.
Do you offer custom-made jewellery?
Absolutely! We specialize in bespoke pieces. Share your vision with us, and our artisans will craft a unique jewellery piece tailored to your specifications.
What is your policy on exchanges and returns?
Silver jewellery: Eligible for exchange or store credit if unworn and in original condition.
Gold and diamond jewellery: Made-to-order pieces cannot be returned. In case of any defects, we will provide assistance as per warranty terms.
How should I care for my jewellery?
Store your jewellery in a clean, dry place and avoid exposure to harsh chemicals. Regular cleaning with a soft cloth keeps metals and gemstones shining.
How long will it take to receive my order?
Ready-to-ship items: Typically delivered within 5–7 business days in Australia.
Custom-made orders: Delivery times vary depending on design complexity, usually 2–6 weeks.
Do you ship internationally?
Yes, we offer international shipping. Shipping charges and delivery times vary by destination.
Can I make changes to my order after purchase?
For custom orders, modifications may be possible before production begins. Please contact us immediately for assistance.
Are your products ethically sourced?
Yes, we are committed to ethical practices. Our metals and gemstones are responsibly sourced, and we prioritize sustainability throughout our design and production processes.
How can I contact you for support?
You can reach our customer service team via email or phone. We are happy to answer any questions or provide guidance regarding your purchase.