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NR CHOKSI

Privacy Policy

NR CHOKSI is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or engage us for a commission. By using our website or placing an order, you consent to the practices described in this policy.

NR CHOKSI is bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein.

1. INFORMATION WE COLLECT

We may collect the following personal information from you:

  • Full name and contact details (email address, phone number, postal address)

  • Delivery address and billing information

  • Payment information (processed securely through our payment gateway; we do not store card details)

  • Commission details and design preferences shared during consultation

  • Communications you send us via email, phone, or our website contact form

We also collect certain information automatically when you visit our website, including:

  • IP address and browser type

  • Device identifiers and operating system

  • Pages visited, time spent, and referring URLs

  • Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and manage your commission from design through to delivery

  • Communicate with you throughout the design and production process

  • Send order confirmations, invoices, and dispatch notifications

  • Provide after-sales support, including resizing and warranty services

  • Send promotional communications where you have consented to receive them

  • Comply with our legal and regulatory obligations under Australian law

  • Improve our website and client experience

3. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only where necessary, including:

  • Courier and logistics partners (for secure delivery of your piece)

  • Payment gateway providers (for processing transactions securely)

  • Website and technology service providers (e.g., our website platform)

  • Legal and regulatory authorities where required by Australian law

All third-party service providers are required to handle your information in accordance with applicable privacy laws and are not permitted to use it for any other purpose.

4. STORAGE & SECURITY

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, disclosure, or misuse. Your information is stored on secure servers and accessed only by authorised personnel.

While we take all reasonable steps to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

5. COOKIES

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our website. You may choose to disable cookies through your browser settings; however, this may affect the functionality of certain parts of our website.

6. YOUR RIGHTS

Under the Australian Privacy Act and the APPs, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request that we delete your information, subject to our legal obligations

  • Withdraw consent to receive marketing communications at any time

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at info@nrchoksi.com.au.

7. MARKETING COMMUNICATIONS

We may send you updates about new collections, events, or promotions if you have opted in to receive such communications. You may unsubscribe at any time by contacting us at info@nrchoksi.com.au or by clicking the unsubscribe link in any marketing email. We comply with the Australian Spam Act 2003 (Cth) in all marketing communications.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on our website. We encourage you to review this policy periodically.

9. CONTACT US

For any privacy-related queries, requests, or complaints, please contact us via:

Email: info@nrchoksi.com.au

Phone: +61 449 803 821 | +61 472 847 036

We aim to respond to all privacy enquiries within 2 business days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.


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