Exchange & Store Credit Policy
At NR Choksi, each creation is crafted with precision, care, and respect for our customers. We proudly comply with the Australian Consumer Law (ACL) and are committed to ensuring a transparent and fair shopping experience.
Silver Jewellery
We gladly offer exchange or store credit on silver jewellery within 7 days of purchase, provided the item is:
Unworn and in its original condition
Returned with all packaging, certificates, and proof of purchase
Not a customised or engraved design
Please note: refunds are not available for change of mind on silver jewellery. Exchange or store credit will be issued once the returned item has been inspected and approved.
Gold & Diamond Jewellery
All gold and diamond jewellery is made-to-order and created specifically for each client. For this reason, we are unable to accept returns or exchanges on these pieces for change of mind.
If an item is faulty, damaged, or not as described, we will assess it in line with Australian Consumer Law and offer a repair, replacement, or refund where appropriate.
Faulty or Damaged Items
If your jewellery arrives damaged or develops a manufacturing fault, please contact us within 7 days of receiving your order at nrchoksiaustralia@gmail.com
Include your order number and clear images of the issue. After inspection, we will provide the appropriate resolution — repair, replacement, or refund — as required by law.
Final Sale & Custom Orders
Custom-made, resized, or engraved items are final sale and not eligible for return or exchange unless faulty.
We also do not accept returns for earrings or body jewellery due to hygiene reasons.
Our Commitment
This policy does not exclude or replace your rights under the Australian Consumer Law. We value every customer and take pride in offering ethical, high-quality craftsmanship and service you can trust.
FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
Shopping
What Shipping Methods Are Available?
Do You Ship Internationally?
How long does it take for home delivery?
How Long Will It Take To Get My Package?
Payment
What Payment Methods Are Accepted?
How Do I Track My Order?
Can I use a different payment method?
Orders & Returns
How do I place an Order?
How Can I Cancel Or Change My Order?
Do I need an account to place an order?
How Can I Return a Product?